Returns & Exchanges
At Mochi Foods Shop, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, you can return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account and select the order you wish to return, or contact our support team with your order number to receive a return authorization.
Package Your Items
Securely pack the products in their original, unopened packaging to ensure they remain in resalable condition during transit.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing